Q - Can I buy off the showroom floor?
A - Many items are available off the showroom floor and some may even be in stock. If you are interested in something, please have a sales associate assist you to check its availability.
Q - What is a special order?
A - A special order is any order that has to be ordered from the manufacturer.
Q - How long does it take for a special order to arrive?
A - It usually takes 6-8 weeks. However, this varies by manufacturer and can take anywhere from 2 to 16 weeks or more. When you are placing your special order we will give you the most updated information on shipping times from the manufacturer. Due to the global nature of the furniture industry, we are unable to guarantee any shipping times.
Q - Do I need to pay for my special order in full?
A - No. We require a deposit of 50% and the balance of the order to be paid for before delivery or pickup.
Q - Do you deliver and is there a charge?
A - We have a fully staffed warehouse and delivery operation with late-model delivery trucks. We do charge for delivery, however, we do try to keep our delivery rates as low as possible.
Q - What are my payment options?
A - For your convenience, we have the following payment options: personal check, cash, Visa, Mastercard, Discover and American Express.
Q - Is financing available?
A - Yes. We can finance, in full, any in-stock purchase. For a special order we still require the 50% deposit using the above payment options and you can finance the balance. Synchrony Financial is the institution that we use for our financing options.
Q - What if I don't like my special order purchase?
A - Because there are no returns available on special order items we please ask you to be sure that your purchase is exactly what you want.
Q - What if I don't like my in-stock purchase?
A - In-stock items that are purchased may be returned within one week of purchase. However, the original delivery fee will not be refunded and an additional pickup fee will be charged.
Q - What happens if my purchase is damaged?
A - We will repair or replace the affected pieces depending on the severity of the damage. For example, if the top to a night stand is damaged, we will order a new top and install it for you. If the complete night stand needs to be rebuilt, we would replace it with a new one. If you had your purchase delivered then all service will be done at your home. If you picked up your purchase and it needs service then you must bring it back to our warehouse for service.
Q - What happens if my purchase is too big for the room or is undeliverable to the room because it is too big?
A - If it's an in-stock purchase then it is returnable. However, special orders are not returnable. If you need help in determining if the furniture is deliverable to the desired room ask a sales associate. We typically can determine, with dimensions of hallways, etc. supplied by you whether it will fit. We also have a "check-a-fit" tool available for you to check out. Please see a sales associate for details.
Make it yours. Make it Esprit Decor.
Whether you're a first-time Esprit Decor visitor or a loyal repeat customer, we want to take this time to share with you what makes furniture buying at Esprit Decor an entirely new and different shopping experience. When you visit our showroom or even if you're browsing our collections online, please remember that if you need help or have any questions, let us know.